Nouhaila's CV
Profile summary
Results-oriented hospitality professional with 3 years of experience across 6 organizations, communicating fluently in English, French, and Arabic. Skilled in front-of-house operations, guest relations, reservation coordination, and cross-department collaboration within luxury hotel and restaurant settings. Confident in ability to deliver welcoming guest experiences aligned with international brand standards while maintaining professional communication across switchboard and booking systems. Committed to providing exceptional service continuity and supporting day-to-day hospitality operations.
Career highlights
Guest Reception Operations: Served as the primary point of contact for hotel guests, delivering welcoming experiences aligned with established brand standards at international hospitality properties.
Reservation Coordination: Managed incoming calls, telephone switchboards, and dining reservations while maintaining clear communication between guests and service teams.
Cross-Department Collaboration: Liaised directly with food and beverage, concierge, and management teams to support operations and maintain service continuity across departments.
Key skills
Professional experience
Managed front-of-house operations as the primary reception contact, overseeing guest arrival workflows and multi-department communication channels to maintain service standards across the property.
- Served as the first point of contact for hotel guests, delivering a welcome experience aligned with Marriott brand standards.
- Managed all incoming calls and enquiries via telephone switchboard with accuracy and professionalism.
- Coordinate dining and event reservations, ensuring seamless operations across front-of-house functions.
- Liaise with food and beverage, concierge, and management teams to ensure service continuity.
Greeted patrons upon arrival in a high-volume fine-dining setting, directing seating arrangements and maintaining order at the entrance. Managed reservations and guest queues using booking software to balance room capacity.
- Maintained constant communication between guests and restaurant staff, which coordinated service flow and optimized table turnover.
- Handled incoming reservation requests and waitlist entries to manage seating capacity during peak dining hours.
Executed guest welcome experiences within a luxury international restaurant brand, maintaining service standards for visitors. Coordinated reservation systems and communicated special requests between guests, kitchen personnel, and service staff.
- Managed incoming table bookings and scheduled seating arrangements to match dining room capacity.
- Relayed dietary requirements and special guest instructions directly to culinary and floor teams.
Coordinated dining room operations for a boutique concept, overseeing front-of-house guest flow and managing reservations.
- Directed seating arrangements to maintain smooth service operations and reduce wait times.
- Delivered personalized welcomes to guests to ensure positive brand representation.
- Gained hands-on experience in hotel accommodation services, front desk operations, and guest relations.
- Supported daily operational tasks within a seaside hospitality environment.
- Coordinated onboarding schedules and staff communication for hotel employees.
- Maintained accurate personnel records and supported day-to-day human resources processes.
Education
Science & Economics
Languages
English · Professional
French · Professional
Arabic · Professional